Quality Management for Organizational Excellence: Introduction to Total Quality — David L. Goetsch et al. (2015)

Book Description

This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world. Key topics covered include global competitiveness, strategic management, quality culture, employee empowerment, leadership, teamwork, communication, and education and training.

Book Details

• Author: David L. Goetsch, Stanley Davis
• Publisher: Pearson
• Published Date: 2015-05-21
• Published Year: 2015
• Language: English
• ISBN-13: 9780133791853